Some rental rules:
Check-in: from 14:00 to 23:00 hs
Check-out (Departure): from 07:00 to 11:00 hs
Night(s): minimum 2 nights
According to our policy, we work with two types of payment to confirm your reservation:
PIX: a prepayment of 50% of the value is required via a Pix bank transfer within 24 hours.
CREDIT CARD: we accept credit cards only for bookings from R$ 450.00 and we pay in up to 3 installments with interest. First, a payment link will be sent charging 50% of the total amount of the reservation referring to the prepayment, which can be paid in up to 3 installments with interest. Only after we receive the payment confirmation from the link will the reservation be confirmed. It is necessary that the card used to make the payment of the link is in the name of the holder of the reservation, otherwise the payment will be refused. Remembering that the guest has 24 hours from the reservation request to pay the link. The remaining 50% must be paid at check-in and can also be paid in up to 3 installments with interest.
IMPORTANT: if the reservation was made within 72 hours of the check-in date, the deadline to confirm the reservation by bank transfer or credit card will be 3 hours from the reservation request.
We are not hostel, hotel or inn. Therefore, we do not offer breakfast. Parking (street spaces) is free and public available in a nearby location on a quiet street (reservation is not required). All of our 9 suites have bed linen and air conditioning, except for bath towels. Bed linen is changed every 5 days, and it is possible to request an early change at an additional cost per person. We do not offer toiletries. Therefore, it is necessary for guests to bring in their luggage. It is not necessary to bring pillows as they are already available in all accommodations.
HOURS OF OPERATION AND CONTACT NUMBERS:
Monday to Friday and Holidays: from 7 am to 11 pm
Saturdays and Sundays: from 7 am to 11 pm
Outside these hours we are available 24 hours a day for our guests via WhatsApp: +55 22 98831-9560.
To validate a reservation, our customers must send proof of payment along with the following information:
*ID number or passport number
*Address / Neighborhood / City / Zip Code
*Time of entry to the property / flight number (if by air)
*Departure time from the property
*Name of other guests (if any).
PAYMENT METHODS, RESERVATIONS AND RENTAL
To reserve one of our suites, we require a booking confirmation deposit of 50% of the total rental amount. The remainder of the rent will be charged at check-in before entering the property.
This payment for the remaining 50% of the reservation must be made by bank transfer PIX, credit card or payment in cash at the reception of the accommodation.
Payment for the remainder of the rent must be made in cash or PIX, upon delivery of the keys.
We do not accept checks and do not work with DOC and TED bank transfers. We only accept PIX transfer.
After making the PIX bank transfer, we always require the receipt to be sent to our Whatsapp +55 22 98831-9560.
Your reservation will be validated as soon as the Recanto Del Mare reservations department sends you a WhatsApp message or a confirmation email.
Check-in time: 14:00 to 23:00
The guest is obliged to inform us of the time of their arrival and to give us their contact number. Without this information, check-in cannot be carried out.
During opening hours, we wait for guests at the reception of our Accommodation. After they have paid the remaining 50%, one of our staff will accompany the guest to the reserved suite.
Outside the opening hours of Hospedagem Recanto Del Mare, the guest will have to send a WhatsApp message in advance to our check-in department available 24 hours (+55 22 98831-9560), up to thirty minutes before arrival at the property. . After we receive the message via WhatsApp, one of our employees will welcome the guest at the reception of the accommodation.
If the guest arrives before our official check-in time of 2 pm, you can leave your luggage with the receptionist during our opening hours. At the reception, we have a bathroom with a box and shower available for our guests to change clothes. So you can store your bags and enjoy the day enjoying the beach until you complete the check-in time.
To enter the room earlier than the check-in time, only paying one extra night (if there is availability). If cleaning ends before 2 pm, the guest will be notified and will be able to enter.
Remember that on the day you start your stay, the suite may be occupied by the previous guest. He will leave the accommodation until 11 am, the suite will be cleaned so that it is available to receive you.
Checkout Time: 7 am to 11 am
An employee of Recanto Del Mare will meet the guest in their suite (the time will be scheduled in advance), in order to examine the property and return the keys.
After checking out, the guest can leave their luggage at the reception of our Accommodation, which will be kept during opening hours. So our guests can continue enjoying the beach until later. And when they return, they can pick up their luggage and use the reception bathroom to shower and leave.
To leave the room later than the checkout time, only paying one extra night (if there is availability).
If the guest does not check out at the agreed time by 11:00 am, the cleaning lady will enter the room to clean, the guest's bags will be stored at the reception and a fine equivalent to a full day will be charged.
At checkout, the accommodations must be delivered clean and with the garbage collected. Dishes and cutlery requested at reception must be washed and cleaned. If garbage, dirt or unwashed utensils are found, a fine of R$ 100.00 will be charged for the cleaning fee.
RESERVATION CANCELLATION AND CHANGES
If your reservation is canceled more than 30 days before your arrival date, this prepayment will be refunded in full.
The guest must pay 50% of the total price in case of cancellation within 30 days prior to arrival.
In case of no-show, the guest will be charged the total price of the reservation.
The guest will be charged a prepayment of 50% of the total price after booking.
Refund deadline: within 7 days for payment made via PIX bank transfer. Regarding the refund of reservations made by credit card, the current policy and the chargeback rules of the online payment company used by the property will be used.
RESPONSIBILITIES AND OBLIGATIONS OF OUR GUESTS
The guest assumes full responsibility for the property they have rented as well as any items belonging to the building. The same is applicable for other guests.
The responsible guest and all other occupants of the suite must comply with the accommodation regulations and rules. Fines imposed by the hosting administration for non-compliance with the rules will be immediately paid by the guest. Additionally, they may also lead to premature termination of the rental agreement without any refund.
Visitors: the accommodation does not allow visitors to enter the building. Please contact us before making any reservation where visitors are expected, so that we can guide the search for another more suitable property. The entrance to the building, the stairs and the hall of the suites are monitored by security cameras.
The area of the external corridor that is next to the reception, protected by a luxury shower, is not part of the accommodation and is prohibited to guests, as it is part of a residence.
The booking will only take place after completing the 50% PIX transfer and checking the amount in our checking account, or after confirming the payment of the credit card link within the established period of 24 hours. After the deadline has expired, the reservation may be canceled at any time due to non-payment.
Reservations based on the monthly rental amount do not include electricity and water consumption. The customer must pay the bills equivalent to the period of their stay at the time of checkout or, if the rent is longer than 20 days, after each month.
No Smoking inside the property!
Children of any age are welcome.
Children aged 6 and over are considered adults in this accommodation.